RunBridge support and policies

RunBridge is a small-batch, hand-assembled hardware product. Each unit is powered on and function-checked before it ships.

This page explains how to get help and what to expect if something goes wrong.

Getting help

When you email support, it helps a lot if you include:

  • Treadmill brand and model
  • Garmin watch model
  • What the LED is doing (color + blink pattern)
  • A short description of the problem
  • Photos or a short video if possible

We aim to respond within 1–2 business days.

Returns & refunds

If RunBridge does not work with your treadmill/watch combination and we can’t get it working together:

  • Please contact support@runbridge.dev within 14 days of delivery.
  • We’ll confirm basic troubleshooting and then provide return instructions.
  • Refunds cover the product purchase price only.
  • Shipping charges (including original outbound shipping) are non-refundable.
  • Buyer is responsible for return shipping.

Full terms: Terms & Conditions

Hardware issues (before and after delivery)

Every RunBridge unit is powered on and function-checked before it ships.

If you believe your unit has a hardware problem (for example: it won’t power on, won’t advertise, or behaves abnormally):

We will troubleshoot and assist on a best-effort basis.

Note: RunBridge is provided “as-is” and does not include a formal warranty. See the Terms & Conditions.

Data & privacy

RunBridge does not:

  • Store your activities
  • Upload data anywhere by itself
  • Connect to the internet

It simply relays treadmill speed and distance to your Garmin watch over Bluetooth as a standard BLE sensor.

Your activities are recorded and managed by Garmin, according to their settings and policies.

Full details for the hardware device, Companion app, and website: Privacy Policy.

Safety & disclaimer

  • Always use caution when running on a treadmill.
  • Keep cables and the device positioned so they won’t interfere with your stride or cause tripping.
  • Do not use damaged cables, ports, or power supplies.

RunBridge is not affiliated with or endorsed by Garmin, Assault, or any treadmill manufacturer. All trademarks are property of their respective owners.

By using this device, you accept that:

  • Indoor running and treadmill use carry inherent risks.
  • The creator of RunBridge is not liable for injuries or damages resulting from use or misuse of the device.

If anything in this page is unclear, feel free to ask at
hello@runbridge.dev.