Support toolkit
Download your RunBridge logs
Plug in your RunBridge dongle, connect, and download a log file you can email to support. This runs locally in your browser. No data is uploaded anywhere.
Ready
Use Chrome or Edge. When prompted, select RunBridge (or the USB serial device).
Quickstart
- Plug the RunBridge dongle into USB.
- Click Connect & Download.
- Select the device from the popup list (the correct device should be highlighted if you've connected before).
- When it finishes, email the downloaded file to support.
If you're asked what to select: pick the device that mentions RunBridge, nRF52, or USB Serial.
Troubleshooting
- If the button does nothing, your browser may not support Web Serial.
- Try a different USB port/cable, then refresh the page and try again.
- If the download freezes (progress stops), click Rescue Partial Log to save what we have so far.
Live capture
We stop automatically once we detect
=== END LAST SESSION === (after current log and last-session summary).Developer Tools (Serial Command)
Serial command reference
| Command | Description |
|---|---|
? | Identity — single-line device info for autodetect |
D / d | Dump logs — stream archive, current log, and last-session summary to Serial |
C / c | Clear logs — erase current log and archive on internal flash |
S / s | Strict FTMS toggle — switch CP policy (BEST_EFFORT ↔ REQUIRED); saved to flash |
Z | Factory reset — format internal storage and reboot (recovery only) |
Send a single character or short string. Output appears in the console above when connected.